Some possible reasons for not seeing Spotify entries come in are:

  • More time is needed for entries to come in. Entries for listening do not come in immediately like other actions.
  • The Spotify account connected to Tunespeak does not match the account you are logged into in the Spotify app.
    • Using a computer? Double-check the account you're logged into at!
  • You've hit your daily limit (see the drop-down menu in the upper right-hand corner of your Spotify widget)
  • You may only earn entries for the songs featured in a campaign
  • You're listening to a playlist that consists of songs by the same artist, or other artists that are not eligible for entries.
  • Shuffle play is turned on, which is mixing up what plays next. The next song that plays may not be eligible for entries.
  • If a song is less than 30 seconds or is not being played in full, it will not count.
  • The next button is being used to progress to another song, or you click play for another song before the current one is complete.
  • Private Session is enabled
  • You have the song(s)/album on your device with Spotify local files turned on
  • You're using a mobile device without the Spotify app downloaded. Spotify's web player is only compatible with a computer.
  • You need to update the Spotify app to the most recent version
  • Spotify may need troubleshooting

If you’re still having problems, email us at

*Entries for listening may not appear instantly