Show FAQs

Can I swap show dates?
Tickets are not transferable to alternative show dates. All prizing is set beforehand and fulfilled by the campaign organizer. Each pair of tickets included...
Thu, 29 Jul, 2021 at 11:20 AM
Can I put the tickets in someone else’s name?
Prizes are non-transferable and the winner cannot gift, sell, or split their prize with a third party. If you need to change the name you submitted because ...
Thu, 29 Jul, 2021 at 11:20 AM
Can I use a school ID for verification?
You must have a government-issued photo ID or passport to claim the tickets at will call on the night of the show. Unfortunately, a student/university ID is...
Thu, 29 Jul, 2021 at 11:20 AM
Can my tickets be mailed/printed?
Tickets can only be claimed at will call unless otherwise specified.
Thu, 29 Jul, 2021 at 11:21 AM
Where will my seats be located?
Seating is determined on the night of the show. The artist's team has an allotted amount of tickets (including yours) and the specific location of the ...
Thu, 29 Jul, 2021 at 11:21 AM
My show is coming up and I still haven’t received instructions about my tickets. What do I do?
You will receive an email with further instructions closer to the date of the show - typically the day before. If it’s the day before and you still haven’t ...
Thu, 29 Jul, 2021 at 11:21 AM
It’s the day of the show and I still haven’t received instructions about my tickets. What do I do?
Double-check your Spam/Junk folders (as well as your social and promotions tabs if you're a Gmail user) to make sure any emails were not misplaced in t...
Thu, 29 Jul, 2021 at 11:21 AM
I called the venue, but they have no tickets for me.
Tickets will be available for redemption when doors open for the show, not prior. The artist’s team submits their guest-list to the Box Office on the evenin...
Thu, 29 Jul, 2021 at 11:21 AM
I’m at the venue, but my tickets aren’t here!
Your tickets will be available for redemption when doors open for the show, NOT prior. Be sure to have the Box Office check ALL guest-lists for your name if...
Thu, 29 Jul, 2021 at 11:21 AM
My tickets include merchandise. How will I receive my merch?
Depending on the tour, merchandise will either be distributed at the show or shipped to you. For merchandise distributed at the show, the instruction em...
Thu, 29 Jul, 2021 at 11:21 AM